Store: Vaultline | thevaultline.store
We Are Here to Help
At Vaultline, we believe great customer service is just as important as the products we carry. Whether you have a question about an order, need help with a return, or just want to know more about what we carry — our team is ready to assist you.
Get in Touch
Email
hello@thevaultline.store
This is the fastest way to reach us. We respond to all emails within 1–2 business days.
Website
thevaultline.store
Mailing Address
Vaultline
805 Columbia Ave
Franklin, TN 37064
United States
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday: 10:00 AM – 3:00 PM (Central Time)
Sunday: Closed
Emails received outside of support hours will be answered on the next available business day.
What Can We Help You With?
Order Status and Tracking
Have a question about where your order is? Email us your order number and we will look into it right away.
Returns and Refunds
Need to return an item or request a refund? Please review our Refund Policy first, then reach out to us at hello@thevaultline.store with your order number and reason for return.
Pre-Orders
Have a question about an upcoming release or want to know the status of your pre-order? We are happy to provide updates — just email us with your order number.
Product Questions
Not sure which product is right for you? Our team loves talking collectibles and we are happy to point you in the right direction.
Wholesale and Bulk Inquiries
Interested in purchasing in bulk or becoming a wholesale partner? Please visit our Wholesale Policy page or email us directly at hello@thevaultline.store with the subject line "Wholesale Inquiry."
General Questions
For anything else, do not hesitate to reach out. No question is too small.
Before You Contact Us
To help us resolve your issue as quickly as possible, please have the following ready:
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Your order number (found in your confirmation email)
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The email address used to place your order
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A clear description of your question or issue
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Photos if your inquiry relates to a damaged or incorrect item
Response Time Commitment
We are committed to responding to every inquiry within 1–2 business days. During high-volume periods such as new product releases or holidays, response times may be slightly longer. We appreciate your patience and will always get back to you.
Vaultline is committed to providing an outstanding experience for every collector. Thank you for shopping with us.
