Last updated: July 2025
Store: Vaultline | thevaultline.store
About Pre-Orders
Pre-orders allow you to reserve upcoming releases before they become available. At Vaultline, we apply the same standards to pre-orders as we do to all in-stock purchases — same care, same communication, same commitment.
Payment
Full payment is collected at the time you place your pre-order, consistent with our standard Payment Policy.
Processing and Shipping
Once a pre-ordered item is received by us and ready to dispatch, it enters our standard fulfillment process:
Processing time: 1–3 business days from the date we receive the product.
Shipping time: 3–7 business days after dispatch.
These timelines are identical to those for in-stock orders. You will receive a shipping confirmation email with tracking information as soon as your pre-order ships.
Cancellations
You may cancel a pre-order and receive a full refund at any time before the item has shipped. Once a pre-order has been dispatched, our standard Refund Policy applies.
Release Date Changes
If a publisher or supplier delays a release, we will notify you by email as soon as we are informed. You may cancel your pre-order for a full refund at any point before shipment. We will never leave you in the dark about a delay.
Quantity Limits
Vaultline reserves the right to limit pre-order quantities per customer per product to ensure fair access to limited and high-demand releases.
Our Commitment on Pre-Orders
We only list pre-orders for products we are confident we can fulfill. Transparency is at the core of how we operate. If anything changes with your pre-order, you will hear from us first.
Contact Us
For pre-order questions or status updates, contact us at:
Email: hello@thevaultline.store
Address: 805 Columbia Ave, Franklin, TN 37064
Vaultline reserves the right to update this Pre-Order Policy at any time. Changes will be reflected on this page with an updated date.