Refund policy

Refund Policy

Last updated: July 2025
Store: Vaultline | thevaultline.store

Our Commitment

At Vaultline, we want you to shop with complete confidence. If something is not right with your order, we are here to make it right. Please read this policy carefully before making a purchase.

Eligibility for Returns

We accept return requests within 30 days of the delivery date. To be eligible for a return, all of the following conditions must be met:

  • The item must be in its original, unopened, and sealed condition
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) must be provided
  • The return request must be submitted within 30 days of delivery

The following items are not eligible for return:

  • Opened hobby boxes, booster packs, or sealed products of any kind
  • Pre-order items that have already shipped
  • Items marked as final sale or non-returnable at the time of purchase
  • Gift cards
  • Digital codes or downloads

How to Request a Return

To initiate a return, contact us at hello@thevaultline.store with the following information:

  1. Your full name and order number
  2. The item or items you wish to return
  3. The reason for your return request
  4. Photos of the item and packaging (required for damaged or incorrect items)

Our team will review your request and respond within 1–3 business days with instructions on how to proceed. Do not ship items back without receiving prior written authorization from our team.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

Approved refunds are processed within 10 business days of receiving the returned item.
Refunds are issued to your original payment method (Credit Card, Debit Card, Apple Pay, or Google Pay via Stripe).
Please allow an additional 3–5 business days for the refund to appear in your account depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original order (if eligible) and place a new order separately.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at hello@thevaultline.store within 7 days of delivery. Include your order number and clear photos of the issue. We will prioritize your case and offer a replacement or full refund at no cost to you.

Return Shipping Costs

If the return is due to our error (wrong item sent, damaged item), Vaultline will cover return shipping costs.
If the return is due to a change of mind or buyer preference, return shipping costs are the responsibility of the customer.
International return shipping costs are always the responsibility of the customer.

Late or Missing Refunds

If you have not received your refund after 10 business days of approval, please check your bank account, then contact your card provider as processing times can vary. If the issue persists, contact us at hello@thevaultline.store and we will investigate immediately.

Contact Us

Email: hello@thevaultline.store
Address: 805 Columbia Ave, Franklin, TN 37064

Vaultline reserves the right to update this Refund Policy at any time. Changes will be reflected on this page with an updated date.